Terms of Service

Terms of Service | SilkWaven™

Terms of Service

Welcome to SilkWaven™. These Terms of Service govern your access to and use of https://silkwaven.com/, including browsing our website, purchasing products, contacting customer support, and using any services provided through our online store.

By accessing our website or placing an order, you agree to be bound by these Terms of Service, as well as our Privacy Policy, Shipping Policy, Return & Refund Policy, Warranty Policy, and Payment Policy.

If you do not agree with these Terms of Service, please do not use our website or purchase products from SilkWaven™.

1. Company & Store Information

Brand Name: SilkWaven™
Legal Business Name: Fitzoraz LLC
Business Type: Online Retail / eCommerce
Website: https://silkwaven.com/
Customer Support Email: support@silkwaven.com
Phone: +1 (601) 654-1666
Business Hours: Monday–Friday, 8:00 AM–4:00 PM EST
Business Mailing Address: Fitzoraz LLC, 732 S 6th ST, STE N, Las Vegas, NV 89101, United States

2. Eligibility to Use This Website

By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you are using the website with the involvement and consent of a parent or legal guardian.

You agree to use this website only for lawful purposes and in accordance with these Terms of Service.

3. Online Store Terms

SilkWaven™ operates as an online retail store offering personal hair styling accessories, including heatless curling products.

You may not use our products, website, content, or services for any illegal, unauthorized, misleading, abusive, or harmful purpose.

You agree not to interfere with the operation, security, functionality, or performance of our website, checkout, tracking tools, customer support systems, or related services.

4. Product Information

We make reasonable efforts to display product information, descriptions, images, pricing, availability, and specifications as accurately as possible.

SilkWaven™ Heatless Curling Set is designed to support a satin overnight curl routine without hot tools. Individual styling results may vary depending on hair type, hair length, hair texture, dampness level, wrapping method, care routine, and other personal factors.

Product images, lifestyle images, and descriptions are provided for general informational purposes. Minor differences in product color, packaging, texture, or appearance may occur due to lighting, screen settings, photography, manufacturing updates, or product improvements.

We do not guarantee that product results will be identical for every customer.

5. Product Use Disclaimer

SilkWaven™ products are personal hair styling accessories. They are not medical devices, professional salon treatments, or guaranteed hair transformation products.

Customers are responsible for using the product safely, appropriately, and according to reasonable care practices. Discontinue use if irritation, discomfort, hair breakage, scalp sensitivity, or any adverse reaction occurs.

SilkWaven™ is not responsible for styling outcome differences caused by hair type, improper use, incorrect technique, product misuse, or failure to follow reasonable care instructions.

6. Orders & Order Acceptance

When you place an order through our website, you are making an offer to purchase the selected product under these Terms of Service.

Order confirmation does not guarantee final acceptance. An order is accepted only after payment is successfully processed, order details are verified, and fulfillment begins.

We reserve the right to refuse, cancel, or limit any order for reasons including, but not limited to:

  • Incorrect or incomplete customer information
  • Payment failure or suspected unauthorized payment
  • Fraud prevention or security concerns
  • Pricing, product, or inventory errors
  • Violation of these Terms of Service
  • Shipping restrictions or undeliverable address issues

7. Customer Information Accuracy

You agree to provide accurate, current, and complete information when placing an order, including your name, email address, phone number, billing address, and shipping address.

SilkWaven™ is not responsible for delays, failed delivery, lost packages, payment issues, or customer support limitations caused by incorrect or incomplete information provided by the customer.

If you notice an error after placing an order, please contact us as soon as possible at support@silkwaven.com.

8. Pricing & Availability

Product prices, promotions, discounts, availability, and offers may change from time to time without prior notice.

We aim to ensure that all pricing and product information is accurate. However, errors may occasionally occur. If we identify a pricing, availability, or product information error, we may correct the error, cancel the affected order, issue a refund, or contact you for further instructions before fulfillment.

We do not use false scarcity claims, misleading countdowns, or undisclosed checkout fees in these Terms of Service.

9. Payments

Payments are processed through secure checkout methods available on our website. The payment methods available to you will be displayed at checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method and that the billing information provided is accurate.

Orders may be subject to payment verification, fraud prevention review, or additional security checks.

For more information, please review our Payment Policy.

10. Sales Tax

Applicable sales tax may be calculated and charged at checkout based on your shipping address, billing information, and applicable laws.

Any applicable taxes will be displayed before you complete your purchase.

11. Shipping & Delivery

SilkWaven™ currently ships to customers within the United States. Orders are typically processed within 1–3 business days, and estimated delivery after shipment is generally 5–12 business days.

Delivery estimates are not guaranteed and may vary due to carrier delays, weather conditions, holidays, operational disruptions, address issues, or circumstances outside our reasonable control.

Customers can track orders through our tracking page: Track Your Order.

For complete shipping terms, please review our Shipping Policy.

12. Returns & Refunds

Eligible return requests may be submitted within 30 days from the date of delivery, subject to the conditions described in our Return & Refund Policy.

Because SilkWaven™ products are personal hair styling items, used, worn, washed, stained, damaged, or altered items may not be eligible for return unless they arrive defective or incorrect.

Approved refunds are generally issued to the original payment method used at checkout.

For complete details, please review our Return & Refund Policy.

13. Warranty

SilkWaven™ offers a 1-Year Limited International Warranty on eligible products purchased directly from our website.

Warranty coverage applies to eligible manufacturing defects in materials or workmanship under normal household use. It does not cover normal wear and tear, misuse, improper care, accidental damage, unauthorized modification, personal preference, or styling results.

For complete warranty terms, please review our Warranty Policy.

14. Cancellations

If you need to cancel an order, please contact us as soon as possible at support@silkwaven.com.

We will do our best to assist before the order is processed or shipped. Once an order has entered processing, been packed, or shipped, cancellation may no longer be available.

If the order has already shipped, you may request a return after delivery according to our Return & Refund Policy.

15. Promotions, Discounts & Offers

Promotions, discounts, coupon codes, free shipping offers, or special offers may be subject to specific terms, eligibility requirements, expiration dates, and availability.

  • Discounts must be applied before checkout is completed.
  • Promotions may not be combined unless clearly stated.
  • Offers may be modified, paused, or discontinued where permitted by law.
  • Technical errors, misuse, or unauthorized promotion use may result in order review or cancellation.

Any applicable promotion terms will be displayed clearly where the offer is presented or during checkout.

16. Website Content

All content on this website, including text, product descriptions, images, graphics, icons, logos, design elements, videos, page layouts, and brand materials, is owned by or licensed to SilkWaven™ unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, sell, or exploit website content without prior written permission from SilkWaven™.

17. Intellectual Property

The SilkWaven™ name, brand elements, website content, product presentation, and related materials are protected by intellectual property laws.

Nothing in these Terms of Service grants you ownership of or a license to use any SilkWaven™ intellectual property except for personal, non-commercial use of the website as intended.

18. User Content, Reviews & Submissions

If you submit reviews, photos, comments, testimonials, feedback, suggestions, or other content to SilkWaven™, you confirm that you have the right to submit that content.

By submitting content, you grant SilkWaven™ a non-exclusive, worldwide, royalty-free right to use, display, reproduce, edit, publish, and distribute that content for website, marketing, customer experience, and business purposes, where permitted by law.

You agree not to submit content that is false, misleading, unlawful, defamatory, offensive, infringing, spam-like, or harmful.

We reserve the right to remove or decline user content at our discretion.

19. Prohibited Uses

You agree not to use our website, products, or services for any prohibited purpose, including:

  • Violating any law, regulation, or third-party right
  • Submitting false, misleading, or fraudulent information
  • Attempting unauthorized access to our website, systems, or customer information
  • Interfering with website security, performance, or checkout functionality
  • Uploading malware, harmful code, spam, or abusive content
  • Scraping, copying, or extracting website content without permission
  • Using our website for fraudulent orders, payment abuse, chargeback abuse, or unauthorized resale activity
  • Impersonating another person or misrepresenting your identity

We may restrict access, cancel orders, refuse service, or take appropriate action if we believe these Terms of Service have been violated.

20. Third-Party Tools & Links

Our website may include third-party tools, payment services, tracking tools, analytics tools, advertising technologies, apps, links, or integrations.

Third-party services may be subject to their own terms, privacy policies, and practices. SilkWaven™ is not responsible for third-party websites, platforms, content, decisions, security, policies, or service interruptions.

For information about privacy, cookies, and tracking technologies, please review our Privacy Policy and Cookie Preferences.

21. Privacy

Your use of our website and services is also governed by our Privacy Policy.

The Privacy Policy explains how we collect, use, disclose, protect, and manage personal information.

If applicable, you may manage certain privacy choices through our Cookie Preferences and Do Not Sell or Share My Personal Information pages.

22. Account, Checkout & Security

If website account features are available, you are responsible for maintaining the confidentiality of your account login details and for all activity that occurs under your account.

You agree to notify us promptly if you believe your account, order information, or payment activity has been compromised.

We may take reasonable steps to protect website security, prevent fraud, and verify suspicious activity.

23. Limitation of Liability

To the fullest extent permitted by applicable law, SilkWaven™, Fitzoraz LLC, and our service providers shall not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages arising from your use of our website, products, services, or inability to use them.

This includes, but is not limited to, damages related to delivery delays, product misuse, styling outcome differences, third-party service interruptions, website errors, data loss, unauthorized access, or payment provider issues.

Nothing in these Terms of Service is intended to limit rights or remedies that cannot be excluded under applicable law.

24. Disclaimer of Warranties

Our website and services are provided on an “as available” and “as provided” basis, except where otherwise expressly stated.

We do not guarantee that the website will always be uninterrupted, error-free, secure, or free from harmful components.

Product warranty coverage, where available, is governed by our Warranty Policy.

25. Indemnification

To the fullest extent permitted by applicable law, you agree to indemnify and hold harmless SilkWaven™, Fitzoraz LLC, and our service providers from claims, damages, losses, liabilities, costs, or expenses arising from your violation of these Terms of Service, misuse of our website, misuse of our products, violation of law, or infringement of third-party rights.

26. Force Majeure

SilkWaven™ is not responsible for delays, failures, or interruptions caused by events outside our reasonable control.

These events may include carrier disruptions, natural disasters, severe weather, labor disputes, supply chain interruptions, technical failures, cyber incidents, government actions, public health events, payment provider outages, or other circumstances beyond our control.

27. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the State of Nevada, United States, without regard to conflict of law principles, except where applicable consumer protection laws require otherwise.

Any rights you may have under applicable consumer protection laws are not limited by these Terms of Service.

28. Dispute Resolution

If you have a concern about an order, payment, product, delivery, return, refund, warranty claim, or website issue, please contact us first at support@silkwaven.com so we can review and attempt to resolve the matter.

We aim to respond during our normal business hours: Monday–Friday, 8:00 AM–4:00 PM EST.

If a payment dispute or chargeback is opened, we may provide order records, tracking information, customer communication, policy details, and transaction information to the relevant payment provider for review.

29. Severability

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will remain in effect.

30. No Waiver

Our failure to enforce any right or provision of these Terms of Service does not constitute a waiver of that right or provision.

31. Changes to These Terms

SilkWaven™ may update, modify, or replace these Terms of Service from time to time to reflect operational changes, legal requirements, website updates, product changes, or business practices.

The current version will be posted on this page with the latest update date. Your continued use of our website after changes are posted means you accept the updated Terms of Service.

32. Mailing Address Notice

Our business mailing address is:

Fitzoraz LLC
732 S 6th ST, STE N
Las Vegas, NV 89101
United States

Please do not send returns, warranty packages, payments, or other items to this address without prior authorization from SilkWaven™ customer support.

33. Contact Us

If you have questions about these Terms of Service, your order, or our policies, please contact us:

34. Related Policies

Please review the following pages for more information:

Last Updated: June 2, 2026