About Us

About Us

Welcome to SilkWaven™, a beauty and hair styling brand created for effortless, heatless styling routines. Our mission is simple: to help customers wake up with soft, bouncy waves without relying on hot tools, complicated styling steps, or rushed morning routines.

SilkWaven™ offers a satin overnight curl routine designed for customers who want an easier way to style their hair while reducing daily heat exposure. Our signature SilkWaven™ Heatless Curling Set is made for comfortable overnight use and everyday styling convenience.

SilkWaven™ is operated by Fitzoraz LLC, an online retail business serving customers through our official website: https://silkwaven.com/.

1. Our Brand Story

Many customers want beautiful waves without spending extra time using curling irons, wands, or other heated styling tools. SilkWaven™ was created for that everyday need: a softer, simpler, and more relaxed approach to styling.

Instead of building a routine around heat, stress, and long styling sessions, SilkWaven™ focuses on a more comfortable overnight method. Wrap, rest, and wake up with natural-looking waves that feel easy to wear throughout the day.

Our brand is built around practical beauty, honest product communication, and a customer-first shopping experience.

2. What We Offer

SilkWaven™ specializes in heatless hair styling products, including the SilkWaven™ Heatless Curling Set.

Our product is designed to support:

  • Heatless overnight styling
  • Soft, bouncy waves
  • A more relaxed morning routine
  • Comfortable satin-based hair wrapping
  • Everyday styling convenience at home or while traveling

Individual styling results may vary depending on hair type, hair length, hair texture, dampness level, wrapping technique, routine consistency, and personal styling preferences.

3. Our Mission

Our mission is to make heatless styling feel simple, accessible, and confidence-boosting.

SilkWaven™ is designed for customers who want a gentle styling routine that fits into real life: busy mornings, long workdays, weekend travel, and everyday beauty habits.

We believe beauty routines should feel easier, not more stressful.

4. Our Values

Comfort

We focus on products that are easy to use and designed for everyday routines.

Transparency

We aim to provide clear product information, realistic expectations, and accessible customer support.

Convenience

Our goal is to help customers simplify their hair styling routine without unnecessary complexity.

Customer Care

We support our customers before and after purchase with clear policies, order tracking, and responsive assistance.

5. Product Disclaimer

SilkWaven™ Heatless Curling Set is a personal hair styling accessory. It is not a medical device, professional salon service, or guaranteed hair transformation treatment.

Results are not identical for every customer. Styling outcome may vary based on individual hair condition, technique, product use, moisture level, and routine.

Customers should use the product responsibly and discontinue use if irritation, discomfort, hair breakage, scalp sensitivity, or any adverse reaction occurs.

6. Shipping & Delivery

SilkWaven™ currently ships to customers within the United States. Orders are typically processed within 1–3 business days, and estimated shipping transit time is generally 5–12 business days after shipment.

Customers may track their orders through our tracking page: Track Your Order.

For complete shipping details, please review our Shipping Policy.

7. Returns, Refunds & Warranty

We want customers to understand their purchase terms clearly before ordering. Eligible return requests may be submitted within the timeframe and conditions described in our return policy.

SilkWaven™ also offers a 1-Year Limited International Warranty on eligible products purchased directly from our website, subject to warranty terms, limitations, and exclusions.

Please review the following pages for full details:

8. Secure Online Shopping

SilkWaven™ operates as an online retail store. Payments are processed through secure checkout methods available at the time of purchase.

The final order total, including product price, applicable taxes, shipping options, discounts, and any clearly disclosed fees, will be displayed before checkout is completed.

For more details about checkout and billing, please review our Payment Policy.

9. Privacy & Customer Information

We respect customer privacy and use personal information to operate our store, process orders, provide support, manage shipping, prevent fraud, and improve the customer experience.

For more information about how we collect, use, disclose, and protect personal information, please review our Privacy Policy.

Customers may also manage certain privacy choices through our Cookie Preferences and Do Not Sell or Share My Personal Information pages.

10. Company Information

Brand Name: SilkWaven™
Legal Business Name: Fitzoraz LLC
Business Type: Online Retail / eCommerce
Website: https://silkwaven.com/
Customer Support Email: support@silkwaven.com
Phone: +1 (601) 654-1666
Business Hours: Monday–Friday, 8:00 AM–4:00 PM EST
Business Mailing Address: Fitzoraz LLC, 732 S 6th ST, STE N, Las Vegas, NV 89101, United States

11. Mailing Address Notice

Our business mailing address is provided for business and correspondence purposes.

Please do not send returns, warranty packages, payments, or other items to this address without prior written authorization from SilkWaven™ customer support.

For return instructions, please review our Return & Refund Policy or contact us at support@silkwaven.com.

12. Contact SilkWaven™

If you have questions about our products, your order, delivery status, returns, refunds, warranty claims, or policies, our customer support team is here to help.

When contacting us about an order, please include your order number and the email address used at checkout so we can assist you more efficiently.

13. Related Policies

Please review the following pages for additional information about shopping with SilkWaven™:

14. Updates to This Page

SilkWaven™ may update this About Us page from time to time to reflect changes to our brand, products, services, policies, or business information.

The version posted on this page is the current version.

Last Updated: June 2, 2026