Payment Policy

Payment Policy

Thank you for shopping with SilkWaven™. This Payment Policy explains how payments are accepted, processed, verified, and refunded for purchases made through https://silkwaven.com/.

By placing an order on our website, you agree to this Payment Policy, as well as our Shipping Policy, Return & Refund Policy, Warranty Policy, Privacy Policy, and Terms of Service.

1. Company & Store Information

Brand Name: SilkWaven™
Legal Business Name: Fitzoraz LLC
Business Type: Online Retail / eCommerce
Website: https://silkwaven.com/
Customer Support Email: support@silkwaven.com
Phone: +1 (601) 654-1666
Business Hours: Monday–Friday, 8:00 AM–4:00 PM EST

2. Accepted Payment Methods

SilkWaven™ accepts the payment methods displayed at checkout. Available payment options may vary depending on your location, device, payment provider, and checkout settings.

Payment methods may include major credit cards, debit cards, and other secure checkout options when they are available and shown during checkout.

Only payment methods displayed at checkout are accepted for an order. We do not guarantee that every payment method will be available for every customer or every transaction.

3. Unsupported Payment Methods

Unless clearly offered at checkout, SilkWaven™ does not accept the following payment methods:

  • Cash on delivery
  • Personal checks
  • Money orders
  • Direct bank wire transfers
  • Cryptocurrency payments
  • Manual offline payments

Please complete payment only through the secure checkout process on silkwaven.com.

4. Payment Currency

Orders placed on SilkWaven™ are processed in U.S. dollars (USD), unless another currency is clearly displayed during checkout.

If your payment card or account uses a different currency, your bank or payment provider may apply currency conversion rates, foreign transaction fees, or other charges according to their own terms. SilkWaven™ does not control these third-party fees.

5. Pricing Accuracy

SilkWaven™ aims to display accurate product prices, shipping details, and order totals throughout the shopping and checkout experience.

The final order total, including applicable product price, shipping cost, taxes, discounts, and any clearly disclosed fees, will be shown before you complete your purchase.

We do not intentionally add hidden product fees after checkout. If a pricing, product, or checkout error occurs, we reserve the right to correct the error, cancel the affected order, or contact you for further instructions before fulfillment.

6. Sales Tax

Applicable sales tax may be calculated and charged at checkout based on your shipping address, billing information, applicable law, and tax requirements.

Any taxes charged will be displayed during checkout before you complete your order.

Customers are responsible for reviewing the order total before submitting payment.

7. Shipping Charges

SilkWaven™ currently offers free standard shipping on eligible U.S. orders, as described in our Shipping Policy.

If any paid shipping option, expedited shipping, or delivery upgrade becomes available, the cost will be displayed at checkout before payment is completed.

8. Discounts, Promotions & Gift Offers

Any discount, promotion, or special offer must be valid at the time of purchase and may be subject to specific terms, limitations, or expiration conditions.

  • Discounts must be applied before checkout is completed.
  • Only valid and active promotions will be honored.
  • Promotions may not be combined unless clearly stated.
  • SilkWaven™ may correct or cancel offers affected by technical errors, misuse, or unauthorized use.

We do not use misleading countdowns, false scarcity claims, or hidden checkout conditions in this Payment Policy.

9. Secure Checkout

SilkWaven™ uses secure checkout technology and third-party payment processors to help process payments safely.

Payment information is handled by secure payment service providers. SilkWaven™ does not store your full credit card number or full payment credentials on our own systems.

For more information about how personal information is collected, used, and protected, please review our Privacy Policy.

10. Payment Authorization

When you place an order, your payment method may be authorized or charged at checkout.

An order is not considered accepted until payment has been successfully processed and the order has passed any required review, verification, or fraud prevention checks.

If your payment is declined, expired, incomplete, reversed, or cannot be verified, your order may not be processed.

11. Order Confirmation

After payment is successfully submitted, you should receive an order confirmation email at the email address provided during checkout.

Please review your confirmation email carefully and contact us as soon as possible if you notice an issue with your order, shipping address, billing details, or contact information.

You can contact us at support@silkwaven.com.

12. Payment Review & Fraud Prevention

To protect customers and our business, some orders may be subject to payment verification, fraud prevention review, or additional security checks.

We may contact you to confirm order details before fulfillment. If we cannot verify the order or payment information, we may delay processing, request additional information, or cancel the order.

SilkWaven™ reserves the right to refuse or cancel any order that appears suspicious, unauthorized, fraudulent, or in violation of our Terms of Service.

13. Failed or Declined Payments

If your payment fails or is declined, please check that your billing details, card information, payment method, and available funds are correct.

You may also contact your bank or payment provider for more information. SilkWaven™ does not control payment approval decisions made by banks, card issuers, or third-party payment processors.

Orders with failed or incomplete payments will not be processed until payment is successfully completed.

14. Billing Information

Customers are responsible for providing accurate billing information at checkout.

Incorrect billing details may cause payment failure, order delay, additional verification, or order cancellation.

Your billing information should match the information associated with your selected payment method.

15. Refunds

Approved refunds are issued to the original payment method used at checkout.

Refunds are typically processed within 5–10 business days after approval, depending on your bank, card issuer, or payment provider.

SilkWaven™ does not control the time required for banks or payment providers to post refunded funds to your account after the refund has been submitted.

For full details about eligibility, return conditions, refund timelines, and damaged or defective items, please review our Return & Refund Policy.

16. Cancellations

If you need to cancel an order, please contact us as soon as possible at support@silkwaven.com.

We will do our best to assist before the order enters processing or ships. Once an order has been processed, packed, or shipped, cancellation may no longer be available.

If the order has already shipped, you may request a return after delivery according to our Return & Refund Policy.

17. Chargebacks & Payment Disputes

If you have a question or concern about your payment or order, please contact us first at support@silkwaven.com so we can review and help resolve the issue.

If a chargeback or payment dispute is opened, we may provide order records, tracking details, payment confirmation, communication history, and applicable policy information to the payment provider for review.

Filing a payment dispute may delay resolution while the bank, card issuer, or payment processor investigates the claim.

18. No Recurring Billing

SilkWaven™ sells physical hair styling products through an online retail store.

Unless clearly stated and accepted by you at checkout, purchases from SilkWaven™ are one-time transactions and do not include recurring subscription billing.

19. Unauthorized Transactions

If you believe a transaction was unauthorized, please contact your bank or payment provider immediately.

You may also contact us at support@silkwaven.com with relevant order details so we can review the transaction information available to us.

For your security, we may be limited in the information we can disclose if the transaction cannot be verified.

20. Payment Provider Terms

Some payment options may be provided by third-party payment processors, digital wallet providers, card networks, banks, or other financial service providers.

Your use of those payment methods may be subject to additional terms, privacy notices, authentication requirements, fees, or policies from the relevant provider.

SilkWaven™ is not responsible for third-party payment provider decisions, declined transactions, verification requirements, account restrictions, or external service interruptions.

21. Mailing Address Notice

Our business mailing address is:

Fitzoraz LLC
732 S 6th ST, STE N
Las Vegas, NV 89101
United States

Please do not mail payments, checks, cash, returns, or packages to this address without prior written authorization from SilkWaven™ customer support.

22. Customer Support

If you have questions about payment, billing, refunds, order verification, or checkout issues, please contact us:

To help us assist you faster, please include your order number and the email address used at checkout.

23. Related Policies

Please review the following pages for additional information:

24. Updates to This Payment Policy

SilkWaven™ may update this Payment Policy from time to time to reflect checkout changes, payment provider updates, legal requirements, security improvements, or operational changes.

The version posted on this page is the current version. We encourage customers to review this policy before placing an order.

Last Updated: June 2, 2026