Privacy Policy

Privacy Policy | SilkWaven™

Privacy Policy

This Privacy Policy explains how SilkWaven™, operated by Fitzoraz LLC, collects, uses, discloses, protects, and manages personal information when you visit https://silkwaven.com/, place an order, contact customer support, interact with our marketing, or use our online services.

By accessing or using our website, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

This Privacy Policy should be read together with our Terms of Service, Payment Policy, Shipping Policy, Return & Refund Policy, and Cookie Preferences.

1. Company & Contact Information

Brand Name: SilkWaven™
Legal Business Name: Fitzoraz LLC
Business Type: Online Retail / eCommerce
Website: https://silkwaven.com/
Customer Support Email: support@silkwaven.com
Phone: +1 (601) 654-1666
Business Hours: Monday–Friday, 8:00 AM–4:00 PM EST
Business Mailing Address: Fitzoraz LLC, 732 S 6th ST, STE N, Las Vegas, NV 89101, United States

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through our website, online store, checkout, customer support channels, order tracking tools, marketing communications, cookies, analytics tools, and related services.

This Privacy Policy does not apply to websites, services, platforms, or applications operated by third parties that we do not own or control. Third-party websites and services may have their own privacy practices and policies.

3. Personal Information We Collect

We collect personal information that you provide directly, information collected automatically when you use our website, and information provided by service providers that help us operate our business.

Information You Provide Directly

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order details and purchase history
  • Customer support messages
  • Return, refund, warranty, or exchange request information
  • Any other information you voluntarily provide to us

Payment Information

When you place an order, payment information is processed through secure third-party payment processors. SilkWaven™ does not store your full credit card number or full payment credentials on our own systems.

Payment details may include limited payment-related information such as payment status, billing details, transaction confirmation, card brand, last four digits, or fraud-prevention signals where made available by the payment processor.

Information Collected Automatically

  • IP address
  • Device type
  • Browser type
  • Operating system
  • Referring website or campaign source
  • Pages viewed
  • Time spent on pages
  • Cart and checkout activity
  • Approximate location derived from IP address
  • Cookie identifiers and similar tracking technologies

Information from Third-Party Service Providers

We may receive limited information from service providers that support order processing, payment processing, fraud prevention, shipping, order tracking, analytics, advertising, email communications, customer support, and website functionality.

4. How We Use Personal Information

We use personal information for legitimate business purposes, including:

  • Processing and fulfilling orders
  • Providing order confirmations and shipping updates
  • Managing delivery, tracking, returns, refunds, exchanges, and warranty claims
  • Responding to customer support requests
  • Processing payments and preventing fraudulent transactions
  • Improving our website, products, services, and customer experience
  • Personalizing website content and shopping experience where permitted
  • Sending service-related emails about your order or account activity
  • Sending marketing communications where permitted by law or with your consent where required
  • Measuring advertising performance and website analytics
  • Complying with legal, tax, accounting, security, and regulatory obligations
  • Enforcing our policies, including our Terms of Service

5. Legal Bases for Processing

Depending on your location and applicable law, we may process personal information based on one or more of the following legal bases:

  • Contract performance: to process your order, deliver products, and provide customer support.
  • Legitimate interests: to operate our business, improve our website, prevent fraud, and provide customer service.
  • Consent: for certain marketing communications, cookies, or tracking activities where consent is required.
  • Legal obligations: to comply with tax, accounting, consumer protection, security, and regulatory requirements.

6. Cookies & Similar Technologies

SilkWaven™ uses cookies, pixels, tags, scripts, and similar technologies to operate our website, remember preferences, enable checkout functionality, analyze website performance, measure marketing campaigns, and improve the customer experience.

Types of Cookies We May Use

  • Essential cookies: required for website functionality, cart operation, secure checkout, fraud prevention, and order processing.
  • Performance and analytics cookies: help us understand website traffic, page performance, and customer interactions.
  • Functional cookies: remember preferences and improve website usability.
  • Advertising cookies: may help us measure ads, limit ad repetition, and show relevant marketing where permitted.

You can manage certain cookie choices through our Cookie Preferences page. You may also adjust your browser settings to block or delete cookies. Blocking essential cookies may affect website functionality, cart features, checkout, or order tracking.

7. Marketing Communications

If you sign up for marketing emails, make a purchase, or otherwise provide your contact information where permitted, we may send promotional emails about SilkWaven™ products, offers, updates, or related content.

You can opt out of marketing emails at any time by using the unsubscribe link in our emails or by contacting us at support@silkwaven.com.

Even if you opt out of marketing communications, we may still send non-promotional messages related to orders, payments, shipping, returns, refunds, warranty claims, account activity, security, or legal notices.

8. How We Share Personal Information

We may share personal information with service providers and third parties only as needed to operate our business, fulfill orders, provide services, comply with legal obligations, or protect our rights.

We may share information with:

  • Payment processors
  • Shipping carriers and fulfillment partners
  • Order tracking providers
  • Website hosting and eCommerce platform providers
  • Customer support tools
  • Email and communication service providers
  • Analytics providers
  • Advertising and marketing partners
  • Fraud prevention and security service providers
  • Professional advisors, such as legal, tax, accounting, or compliance providers
  • Government authorities, regulators, or law enforcement when required by law

These service providers are expected to use personal information only as necessary to provide services to us or as otherwise permitted by applicable law.

9. Selling or Sharing Personal Information

SilkWaven™ does not sell personal information for money.

However, some privacy laws may define certain advertising, analytics, or cross-context behavioral advertising activities as a “sale,” “sharing,” or targeted advertising, even when no money is exchanged.

You may review your choices and submit applicable opt-out requests through our Do Not Sell or Share My Personal Information page or manage certain tracking choices through our Cookie Preferences page.

10. Order Tracking

Customers may track orders through our tracking page: https://silkwaven.com/apps/17TRACK.

Order tracking may require limited order and shipping information to display shipment status. Tracking information may be processed by third-party tracking or carrier services.

11. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may depend on the type of information, the reason it was collected, order status, warranty period, tax and accounting obligations, fraud prevention needs, legal requirements, dispute resolution, and customer service needs.

12. Data Security

We use reasonable administrative, technical, and organizational measures designed to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Our website and checkout are intended to operate through secure connections. However, no online transmission, website, database, or storage system can be guaranteed to be completely secure.

Customers are responsible for using secure devices, protecting account credentials if applicable, and contacting us promptly if they suspect unauthorized activity related to their order.

13. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include:

  • The right to know what personal information we collect
  • The right to access personal information we hold about you
  • The right to request correction of inaccurate personal information
  • The right to request deletion of personal information
  • The right to request a copy of personal information
  • The right to opt out of certain sales, sharing, targeted advertising, or profiling where applicable
  • The right to withdraw consent where processing is based on consent
  • The right to limit certain uses of sensitive personal information, if applicable
  • The right not to be discriminated against for exercising privacy rights

To submit a privacy request, please contact us at support@silkwaven.com. We may need to verify your identity before processing certain requests.

14. U.S. State Privacy Rights

Residents of certain U.S. states, including California and other states with applicable privacy laws, may have additional privacy rights related to access, deletion, correction, portability, opt-out, and non-discrimination.

If you are eligible, you may submit a privacy request by contacting us at support@silkwaven.com or by using our Do Not Sell or Share My Personal Information page.

15. California Privacy Notice

This section provides additional information for California residents.

Categories of Personal Information We May Collect

  • Identifiers: name, email address, phone number, billing address, shipping address, IP address, and online identifiers.
  • Commercial information: products purchased, order history, payment status, return or refund activity, and customer service records.
  • Internet or network activity: browsing activity, device data, cookie data, website interactions, and referral information.
  • Geolocation data: approximate location based on IP address or shipping information.
  • Inferences: preferences or interests based on shopping activity, website interactions, or marketing engagement.

We collect and use these categories for the business and commercial purposes described in this Privacy Policy.

California Opt-Out Rights

California residents may have the right to opt out of certain sales or sharing of personal information. SilkWaven™ does not sell personal information for money, but certain advertising or analytics activities may be considered “sharing” under California law.

To exercise applicable opt-out rights, visit: Do Not Sell or Share My Personal Information.

16. Children’s Privacy

SilkWaven™ is intended for a general audience and is not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us at support@silkwaven.com so we can review and take appropriate action.

17. International Visitors

SilkWaven™ is operated from the United States. If you access our website from outside the United States, your information may be processed in the United States or other locations where our service providers operate.

By using our website, you understand that your information may be transferred, stored, or processed in jurisdictions that may have different data protection laws than your location.

18. Third-Party Links

Our website may contain links to third-party websites, platforms, tools, or services. We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

We encourage you to review the privacy policies of any third-party website or service before providing personal information.

19. User-Generated Content

If you submit reviews, photos, testimonials, comments, or other content to SilkWaven™, we may use that content in accordance with the permissions you provide and applicable law.

Please do not submit personal information or content that you do not want to be visible or used in connection with our website, marketing, or customer experience.

20. Accuracy of Information

Customers are responsible for providing accurate and up-to-date information when placing orders, submitting requests, or contacting customer support.

Incorrect information may result in order delays, failed delivery, payment review, refund delays, or difficulty responding to customer support requests.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, legal requirements, or business operations.

The updated version will be posted on this page with a revised “Last Updated” date. Your continued use of our website after the policy is updated means you accept the revised policy.

22. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

  • Email: support@silkwaven.com
  • Phone: +1 (601) 654-1666
  • Business Hours: Monday–Friday, 8:00 AM–4:00 PM EST
  • Mailing Address: Fitzoraz LLC, 732 S 6th ST, STE N, Las Vegas, NV 89101, United States

Please do not send returns or warranty packages to our mailing address without prior authorization. For returns, please review our Return & Refund Policy.

23. Related Policies

Please review the following pages for more information about our website, orders, payments, and customer rights:

Last Updated: June 2, 2026