Return & Refund Policy

Return & Refund Policy

Thank you for shopping with SilkWaven™. We want you to feel confident when purchasing from https://silkwaven.com/. This Return & Refund Policy explains when returns, refunds, replacements, or exchanges may be available for purchases made through our website.

By placing an order with SilkWaven™, you agree to this Return & Refund Policy, as well as our Shipping Policy, Warranty Policy, Payment Policy, and Terms of Service.

1. Company & Store Information

Brand Name: SilkWaven™
Legal Business Name: Fitzoraz LLC
Business Type: Online Retail / eCommerce
Website: https://silkwaven.com/
Customer Support Email: support@silkwaven.com
Phone: +1 (601) 654-1666
Business Hours: Monday–Friday, 8:00 AM–4:00 PM EST

2. Return Window

Customers may request a return within 30 days from the date of delivery. To be eligible for review, your return request must be submitted within this 30-day period by contacting us at support@silkwaven.com.

Return requests submitted after 30 days from delivery may not be eligible for a refund, exchange, or replacement unless otherwise required by applicable law.

3. Return Eligibility

To qualify for a return, the item must meet the following conditions:

  • The item must be purchased directly from silkwaven.com.
  • The return request must be submitted within 30 days of delivery.
  • The item must be unused, unwashed, and in its original condition.
  • The item must include original packaging, accessories, inserts, and any included components when applicable.
  • Proof of purchase, such as an order number or confirmation email, must be provided.

Because SilkWaven™ products are personal hair styling items, used, worn, washed, stained, damaged, or altered items may not be eligible for return unless they arrive defective or incorrect.

4. Non-Returnable Items

For hygiene, safety, and quality-control reasons, the following items are generally not eligible for return:

  • Items that have been used, worn, washed, stained, or altered
  • Items returned without original packaging or included components
  • Items damaged due to misuse, improper care, or normal wear and tear
  • Items not purchased directly from SilkWaven™
  • Gift cards, promotional items, or final sale items, if clearly marked as such at the time of purchase
  • Packages returned without prior authorization from SilkWaven™ customer support

This policy does not limit any rights you may have under applicable consumer protection laws.

5. How to Request a Return

To request a return, please contact our customer support team before sending any item back.

Email us at support@silkwaven.com with the following information:

  • Your full name
  • Your order number
  • The email address used at checkout
  • A brief reason for the return request
  • Photos of the item and packaging, if the item is defective, damaged, or incorrect

Our support team will review your request and provide return instructions if your return is approved. Please do not send any item back without receiving return authorization from us first.

6. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

Customer Preference Returns

If the return is requested due to personal preference, ordering the wrong item, change of mind, or similar reasons, the customer is responsible for return shipping costs.

Damaged, Defective, or Incorrect Items

If the item arrives damaged, defective, or incorrect, please contact us within a reasonable timeframe after delivery. After reviewing the issue, SilkWaven™ may offer a replacement, exchange, refund, or other appropriate resolution.

In approved cases involving damaged, defective, or incorrect items, SilkWaven™ may provide return instructions or request supporting photos before determining whether the item needs to be returned.

7. Inspection & Return Approval

Returned items are subject to inspection after they are received. A return is not considered approved for refund until the item has been reviewed and confirmed to meet the eligibility requirements described in this policy.

If the returned item does not meet our return conditions, we may decline the refund or contact you with available options.

8. Refund Timeline

Once your return is received and approved, your refund will be issued to the original payment method used at checkout.

Refunds are typically processed within 5–10 business days after return approval. Your bank, credit card provider, or payment processor may require additional time to post the refund to your account.

SilkWaven™ is not responsible for delays caused by banks, card issuers, or third-party payment processors after the refund has been submitted from our side.

9. Original Shipping Fees

SilkWaven™ offers free standard shipping on eligible U.S. orders, as described in our Shipping Policy.

If paid shipping, expedited shipping, or optional delivery upgrades are offered and selected at checkout, those shipping charges may be non-refundable unless the return is due to an approved SilkWaven™ error, defective item, or incorrect item.

10. Exchanges

Exchanges may be available for eligible items, depending on product availability and the condition of the item being returned.

To request an exchange, please contact us at support@silkwaven.com with your order number and exchange request details.

If the requested replacement item is unavailable, we may offer a refund or alternative resolution where applicable.

11. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at support@silkwaven.com.

Please include:

  • Your order number
  • Clear photos of the item
  • Photos of the package, if available
  • A short description of the issue

We will review your case and, if approved, may provide a replacement, exchange, refund, or other appropriate solution. Some issues may also be covered under our Warranty Policy.

12. Order Cancellations

If you need to cancel an order, please contact us as quickly as possible at support@silkwaven.com.

We will do our best to accommodate cancellation requests before the order is processed or shipped. However, once an order has entered processing, been packed, or shipped, we may not be able to cancel it.

If your order has already shipped, you may request a return after delivery according to the eligibility requirements in this policy.

13. Refused or Undeliverable Packages

If a package is refused, returned to sender, or marked undeliverable due to an incorrect or incomplete address provided at checkout, SilkWaven™ may not be responsible for the failed delivery.

In such cases, any refund, reshipment, or additional shipping cost will be reviewed based on the circumstances and carrier information.

Please review our Shipping Policy for more information about shipping addresses, delivery estimates, and tracking.

14. Chargebacks & Payment Disputes

If you have a concern about your order, we encourage you to contact us first at support@silkwaven.com so we can review and help resolve the issue.

Filing a chargeback or payment dispute may delay the resolution process while the payment provider investigates the claim. We reserve the right to provide order records, tracking information, communication history, and policy details to the payment provider as part of the dispute review process.

15. Mailing Address Notice

Our business mailing address is:

Fitzoraz LLC
732 S 6th ST, STE N
Las Vegas, NV 89101
United States

Please do not send returns to this address without prior authorization. Return addresses and instructions may vary depending on the order and return reason. Packages sent without approval may be delayed, refused, lost, or ineligible for refund review.

16. Customer Support

If you have questions about returns, refunds, exchanges, cancellations, or damaged items, please contact us:

To help us assist you faster, please include your order number and the email address used at checkout.

17. Related Policies

Please review the following pages for additional information:

18. Updates to This Return & Refund Policy

SilkWaven™ may update this Return & Refund Policy from time to time to reflect operational changes, legal requirements, customer service improvements, or updates to our return process.

The version posted on this page is the current version. We encourage customers to review this policy before placing an order.

Last Updated: June 2, 2026