Shipping Policy

Shipping Policy | SilkWaven™

Shipping Policy

Thank you for shopping with SilkWaven™. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you purchase from https://silkwaven.com/.

By placing an order on our website, you agree to the terms outlined in this Shipping Policy, as well as our Terms of Service, Return & Refund Policy, and Privacy Policy.

1. Company & Store Information

Brand Name: SilkWaven™
Legal Business Name: Fitzoraz LLC
Business Type: Online Retail / eCommerce
Website: https://silkwaven.com/
Customer Support Email: support@silkwaven.com
Phone: +1 (601) 654-1666
Business Hours: Monday–Friday, 8:00 AM–4:00 PM EST

2. Shipping Destinations

SilkWaven™ currently ships to customers within the United States. Orders must include a complete and accurate U.S. shipping address at checkout.

At this time, we do not guarantee delivery to international addresses, freight forwarders, P.O. boxes, military addresses, or restricted locations unless they are accepted at checkout.

3. Shipping Cost

SilkWaven™ offers free standard shipping on eligible U.S. orders. Any available shipping method, shipping cost, or delivery option will be displayed clearly at checkout before payment is completed.

We do not charge hidden shipping fees after an order has been placed. If any additional shipping-related fee applies due to an address issue, failed delivery attempt, or customer-requested change, our support team will contact you before taking further action.

4. Order Processing Time

Orders are typically processed within 1–3 business days after payment is successfully received and verified.

  • Business days are Monday through Friday, excluding U.S. public holidays.
  • Orders placed on weekends or holidays will begin processing on the next business day.
  • Processing time is separate from shipping transit time.
  • During peak periods, promotional events, or high order volume, processing may take slightly longer.

5. Estimated Delivery Time

After your order has been processed and shipped, the estimated delivery window is generally 5–12 business days.

The total estimated delivery timeframe, including order processing and shipping transit, is typically 6–15 business days from the date your order is placed.

Delivery estimates are provided for general guidance only. Actual delivery times may vary depending on the shipping carrier, destination address, order volume, weather conditions, operational disruptions, or other circumstances outside our direct control.

6. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

You may track your order using our tracking page: Track Your Order.

Please allow up to 24–72 hours for tracking information to update after the carrier receives the package. In some cases, tracking may show limited updates while the package is in transit.

7. Shipping Delays Disclaimer

SilkWaven™ works to process and ship orders within the stated timeframes; however, delivery delays may occur due to factors outside our control.

Possible causes of delay include:

  • Carrier delays or logistics disruptions
  • Weather conditions or natural events
  • High seasonal order volume
  • Incorrect, incomplete, or undeliverable shipping addresses
  • Security checks, payment review, or fraud prevention verification
  • Public holidays or temporary service interruptions

SilkWaven™ is not responsible for delays caused by shipping carriers, incorrect customer-provided information, or circumstances beyond our reasonable control. If your order appears significantly delayed, please contact us so we can assist you in reviewing the shipment status.

8. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at support@silkwaven.com. We will do our best to update the address before the order ships, but we cannot guarantee changes once processing has started or the package has been handed to the carrier.

SilkWaven™ is not responsible for lost, delayed, or returned packages caused by incorrect or incomplete shipping information provided by the customer.

9. Lost, Missing, or Marked-as-Delivered Packages

If your tracking information shows that your package was delivered but you have not received it, please first check around your delivery location, mailbox, front desk, reception area, household members, neighbors, or building management.

If you still cannot locate the package, please contact us at support@silkwaven.com with your order number and tracking details. We will review the issue and may recommend contacting the shipping carrier for further delivery confirmation.

Resolution for lost or missing packages may depend on carrier investigation results and the specific circumstances of the shipment.

10. Damaged Items During Shipping

If your item arrives damaged, please contact us within a reasonable timeframe after delivery at support@silkwaven.com.

To help us review your case quickly, please include:

  • Your order number
  • Clear photos of the damaged item
  • Photos of the shipping package, if available
  • A brief description of the issue

Damaged, defective, or incorrect items may also be covered under our Return & Refund Policy or Warranty Policy, depending on the situation.

11. Mailing Address Notice

Our business mailing address is:

Fitzoraz LLC
732 S 6th ST, STE N
Las Vegas, NV 89101
United States

Please do not send returns or packages to this address without prior authorization. Returning an item without contacting customer support first may delay processing or make the package ineligible for review.

For return instructions, please review our Return & Refund Policy or contact us directly at support@silkwaven.com.

12. Customer Support

If you have questions about your order, shipping status, tracking number, or delivery issue, please contact our customer support team.

When contacting us, please include your order number and the email address used at checkout so we can assist you more efficiently.

13. Related Policies

For more information about your rights, order terms, payments, returns, and privacy, please review the following pages:

14. Updates to This Shipping Policy

SilkWaven™ may update this Shipping Policy from time to time to reflect operational changes, carrier updates, legal requirements, or improvements to our customer experience.

The version posted on this page is the current version. We encourage customers to review this page before placing an order.

Last Updated: June 2, 2026